Red9 Website Terms of Use

Last Updated: April 28, 2026

These Website Terms of Use (these “Terms”) govern your access to and use of the websites operated by Solution Square, Inc. d/b/a Red9 (“Red9,” “we,” “us,” or “our”), including red9.com and any related Red9-operated subdomains and pages (collectively, the “Site”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not access or use the Site.

These Terms govern only your use of the Site. Other Red9 agreements may also apply to you, depending on what you do:

  1. your use of any Red9 software product is governed by the Red9 Master Software License Agreement, available at https://red9.com/legal/eula/, and the applicable Product Schedule;
  2. Red9’s collection and use of personal data is described in the Red9 Privacy Notice, available at https://red9.com/legal/privacy/, which is incorporated into these Terms by reference; and
  3. Red9’s services are governed by a Master Services Agreement and applicable statements of work or quotes between you and Red9.

In the event of any conflict between these Terms and one of the agreements above, the agreement above governs with respect to its subject matter.

1. INTELLECTUAL PROPERTY

1.1 Ownership. All content on the Site, including text, graphics, logos, images, articles, blog posts, white papers, videos, code, and other materials (the “Content”), is owned by Red9 or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You should assume that all Content on the Site is protected unless explicitly marked otherwise.

1.2 Limited License. Subject to your compliance with these Terms, Red9 grants you a limited, non-exclusive, non-transferable, revocable license to access and view the Site for your personal or internal business purposes. You may print or download a reasonable number of copies of Content for those purposes only, provided you do not modify the Content and you preserve all proprietary notices.

1.3 Trademarks. “Red9” and the Red9 logo are trademarks of Solution Square, Inc. d/b/a Red9. The names of specific Red9 software products are also trademarks of Red9. You may use Red9 trademarks only to factually identify Red9 or Red9 products. You may not use Red9 trademarks as part of your own brand, product name, domain name, or in any way that suggests endorsement or affiliation without Red9’s prior written consent. All other trademarks mentioned on the Site are the property of their respective owners.

1.4 Feedback. If you submit comments, suggestions, ideas, or other feedback about the Site, Red9, or Red9’s products and services, you grant Red9 a perpetual, irrevocable, royalty-free, worldwide, sublicensable license to use that feedback for any purpose without compensation or attribution to you.

2. ACCEPTABLE USE

You will use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

  1. use the Site in any manner that violates applicable law or regulation;
  2. reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or Content for any commercial purpose without Red9’s prior written consent;
  3. use any robot, spider, scraper, or other automated means to access the Site, except for legitimate search engine indexing as permitted by Red9’s robots.txt file;
  4. harvest or collect information about other users or visitors to the Site;
  5. interfere with, disrupt, or impose an unreasonable load on the Site or its underlying infrastructure;
  6. attempt to gain unauthorized access to any portion of the Site, related systems, or networks;
  7. introduce viruses, malware, or other harmful code to the Site;
  8. remove, alter, or obscure any copyright, trademark, or other proprietary notices on the Site or Content;
  9. frame or mirror any portion of the Site without Red9’s prior written consent;
  10. impersonate any person or entity, or misrepresent your affiliation with any person or entity; or
  11. use the Site in any manner that could damage, disable, or impair the Site or interfere with another party’s use of the Site.

Red9 may investigate violations of these Terms and may, in its discretion, suspend or terminate your access to the Site at any time, with or without notice.

3. DISCLAIMERS AND LIMITATION OF LIABILITY

3.1 Site Provided “As Is.” .

THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RED9 DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND THAT THE SITE WILL OPERATE UNINTERRUPTED OR ERROR-FREE. RED9 DOES NOT WARRANT THAT CONTENT ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT. CONTENT ON THE SITE IS PROVIDED FOR GENERAL INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE LEGAL, FINANCIAL, OR PROFESSIONAL ADVICE.

3.2 Limitation of Liability. .

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RED9 AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR LOSS OR CORRUPTION OF DATA, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, EVEN IF RED9 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RED9’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). THE FOREGOING LIMITATIONS DO NOT APPLY TO LIABILITY ARISING FROM RED9’S WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, OR TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

3.3 Third-Party Sites and Content. The Site may contain links to third-party websites or display content created by third parties. Red9 does not control, endorse, or assume responsibility for any third-party sites or content. Your use of third-party sites is at your own risk and subject to the terms and policies of those third parties.

4. MISCELLANEOUS

4.1 Governing Law. These Terms are governed by the laws of the State of Georgia, without regard to its conflict of laws rules.

4.2 Disputes. Any dispute arising out of or relating to these Terms or your use of the Site will be resolved in accordance with the dispute resolution procedures set forth in the Red9 Master Software License Agreement (Sections 12.1 through 12.8), which are incorporated into these Terms by reference. If you have not accepted the Master Software License Agreement, then any such dispute will be resolved in the state and federal courts located in Fulton County, Georgia, and you consent to the exclusive jurisdiction and venue of those courts.

4.3 Updates to These Terms. Red9 may update these Terms from time to time. Updates take effect on the “Last Updated” date posted at the top of the revised Terms. Your continued use of the Site after the effective date of an update constitutes acceptance of the updated Terms.

4.4 Termination. Red9 may modify, suspend, or discontinue the Site (or any portion of it) at any time, with or without notice. Red9 may also terminate your access to the Site at any time, with or without cause, with or without notice. Sections I (Intellectual Property), III (Disclaimers and Limitation of Liability), and IV (Miscellaneous) survive termination.

4.5 Severability. If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

4.6 Entire Agreement. These Terms, together with the Privacy Notice, constitute the entire agreement between you and Red9 regarding your use of the Site and supersede any prior agreements regarding the same subject matter, except for any other Red9 agreement that expressly governs a particular relationship between you and Red9 (such as the Master Software License Agreement or a Master Services Agreement).

4.7 Contact. Questions about these Terms should be sent to Solution Square, Inc. d/b/a Red9, 11720 Amber Park Drive, Suite 160, Alpharetta, GA 30009, or by email to [email protected].

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