Emergency SQL Support

Take the stress out of emergencies with immediate access to a SQL Server Sr. DBA 24x7x365

Trusted by over 150 clients, from startups to Fortune 100 companies, including:

SQL Server Emergencies Are Costly – We’re Here to Fix Them

When SQL Server problems strike, they can grind your business to a halt—causing costly downtime, data loss, and productivity issues. Whether it’s a server outage, security breach, or a severe performance slowdown, you need fast, expert help to get things back on track. 

Red9 provides 24×7 Emergency SQL Server support to fix critical problems and restore stability before they damage your business further.

Immediate Database Support When Every Second Counts

Database emergencies can happen anytime—day or night. Red9 offers Emergency SQL Server Support around the clock, ensuring you receive expert help when it’s needed most. We respond quickly, diagnosing and resolving issues to minimize downtime and get your systems back up and running fast.

Here’s how we help:

Restore SQL Server Availability

When your SQL Server goes down, so does your business. We dive right in to identify the issue, restore your service, and minimize any downtime that could impact your operations.

Boost Performance

Slow systems frustrate your team and hurt productivity. We dig deep into your SQL Server, resolving bottlenecks and optimizing performance to get everything running smoothly again.

Recover Lost or Corrupted Data

Data loss is stressful, but with Red9, it doesn’t have to be a disaster. We use our expertise to recover your critical information quickly and securely, helping you avoid business interruptions.

Fix Backup and Restore Issues

Backup failures leave you exposed to risk. We pinpoint the problem and resolve it, ensuring that your data is always safe and ready to be restored when needed.

Address Ransomware and Security Breaches

A security breach demands immediate attention. Our team quickly contains the threat, restores compromised data, and strengthens your SQL Server’s defenses to prevent future attacks.

Comprehensive SQL Troubleshooting

From resolving complex SQL errors to performing point-in-time restores, we ensure your databases are reliable and fully functional.

Discover what clients are saying about Red9

Always willing and able to resolve our issues

We do not have an inhouse database administrator, Red9 is now our database admin!! Reliability and knowledge – Red9 is very knowledgeable about SQL and was able to put a project together for us in very short amount of time. When we need any assistance, they are always willing and able to resolve our issues within a reasonable time! I am not sure you will find anyone else that can perform as well as Red9! I don’t think there is anything they cannot handle from a SQL perspective. 
Carla Letendre 5 stars
Carla Letendre
IT Application Manager
JHL Constructors, Inc.

Fixed in 30 min, what others could not do in 3 weeks

Red9 is UNBELIEVABLE! We had a server connection issue for over 3 weeks. Two so-called professionals couldn’t solve it. We hired Red9, and within ONE HOUR, they identified the problem, advised us on the Server Hosting company, and within 30 minutes, we had access to the crucial data we needed. Anyone looking for a TRUE professional for SQL or SQL Server, look no further; Red9 is the company you want and need!
5 stars
Joseph Rice
Manager, Client Services
Senior American Assistance Benefit Assoc.

Proved invaluable on numerous occasions

Red9 brings extensive experience and practical knowledge to supporting development practices and implementing database solutions. Red9 DBAs are intelligent, thoughtful, and talented professionals. Their expertise in SQL Server has been invaluable, especially when dealing with customer issues that require immediate assistance and strong analytical and problem-solving skills. I highly recommend Red9 to any corporation looking for outstanding database administrators.
5 stars
Aiden E.
Senior Manager, Research and Development
See more testimonials

Comprehensive Emergency Response Services

Red9’s emergency services provide fast, expert support for critical SQL Server issues. Here’s what you can expect:

  • Rapid Response: Our team begins diagnosing your SQL Server problem within 1 hour, ensuring a fast start to resolution.
  • Experts on Standby: Whether it’s restoring your server, fixing corrupted data, or resolving a security breach, we handle the fix from start to finish—while keeping you in the loop every step of the way.
  • Post-Emergency Health Check: Once the immediate problem is solved, we conduct a thorough SQL Health Check to prevent future issues. This is included for free.
  • Roadmap for Stability: We can provide you with a customized roadmap for long-term SQL Server stability and performance, ensuring you know what’s coming next and how we’ll continue to improve your system.

Common emergencies include:

SQL Server outages Service interruptions Major performance slowdowns Data loss Backup or restore issues Cryptoware attacks Security breaches SQL troubleshooting Point-in-time restores And more!

Transparent Pricing – No Surprises

Business Hours

Emergency Response Package

Monday – Friday
9AM – 5PM EST
(excludes US holidays)
4-hour initial response

$2,900

4-hour package

After Hours

Emergency Response Package

Monday – Friday
5PM – 9AM EST and weekends
(excludes US holidays)
4-hour initial response

$3,500

4-hour package

Holiday Hours

Emergency Response Package

Review US Holidays
US holidays: 
  1. MLK Day
  2. Memorial Day
  3. July 4th
  4. Labor Day
  5. Thanksgiving
  6. Thanksgiving – day after
  7. Christmas – Dec 24th
  8. Christmas – Dec 25th
  9. New Year’s Eve
  10. New Year’s Day 
4-hour initial response

$6,500

4-hour package

All packages include:

Emergency diagnostics 
Applicable fixes
Issue resolution*
Resolution roadmap
*in most cases

Why Choose Red9 for Emergency SQL Server Support?

When your SQL Server is in crisis, you need a team you can trust to fix the problem quickly and efficiently.

Here’s why Red9 is your best choice:

  • Minimum 15+ Years of Senior Expertise for every DBA
    You’ll always work with Senior DBAs who have deep experience solving critical SQL Server issues—no juniors, no account managers.
  • Predictable Pricing
    No hidden fees, no surprises—just clear, upfront pricing you can trust.
  • Certified Microsoft Partner
    Our partnership with Microsoft means we’re always up to date on the latest SQL Server technologies and best practices.
  • Bank-Level Security
    Your data’s security is non-negotiable. We use industry-leading security protocols to protect your information at every step.
  • Proactive Monitoring and Fixes
    After resolving the immediate emergency, our ongoing proactive monitoring and self-healing technology can keep your SQL Server stable and optimized.


Download the PDF to see how our Emergency SQL Support work.

Frequently asked questions

How do I contact Red9 in an emergency?

You can reach us 24×7 via phone (888-469-3491) or email ([email protected]). Our team is ready to respond to your SQL Server emergencies at any time.

How quickly can you start?

We can usually start within 15 minutes.

What types of SQL Server emergencies can you handle?

We cover a wide range of SQL emergencies, including server outages, performance slowdowns, data corruption, ransomware attacks, backup and restore failures, security breaches and more. Our team is experienced in handling critical issues to get your systems back to where you need it and do it quickly.

What’s included in your emergency support package?

Each emergency support package includes diagnostics, applicable fixes, and a roadmap for future stability. We focus on resolving the immediate problem while also providing recommendations to prevent similar issues from occurring in the future.

How do you ensure my data is secure during an emergency?

We implement bank-level security protocols and perform all work directly on your servers. Your data remains protected with non-disclosure agreements (NDAs) in place, and we never copy or store any data offsite.

Can you recover lost or corrupted data?

Yes, our team is skilled in data recovery and corruption repair. We quickly recover lost data and resolve any corruption issues, ensuring your business-critical information is restored safely.

What if I need help after business hours?

Our 24×7 emergency support is available during nights, weekends, and holidays. Regardless of the time, our Senior DBAs will respond quickly to diagnose and resolve your issue.

What if my issue is not resolved in four hours?

Most emergencies can be resolved in the four-hour emergency package. In rare cases, certain emergencies may require additional consulting hours be purchased. This is communicated to clients proactively during the diagnostic discussion.

What happens after my emergency is resolved?

Most of our emergency clients continue with Red9 to prevent future issues. We start with a free SQL Audit to assess your environment and recommend a suitable package. If you enroll in a Managed SQL Services package within 10 business days of resolving your emergency, you’ll receive a credit for the previous emergency at the client rate.

Is the emergency pricing the same for Red9 Managed SQL Services customers? 

Emergency support during business hours is included in our Managed SQL Services packages.  We offer special after-hours and holiday emergency response pricing to existing clients. Most existing clients never experience emergencies due to the stability that Red9 creates in their environments.

Why Red9 Is the Best Choice

We’re not just a one-time fix. Should you choose so, we can continuously optimize your SQL Server environment to keep it running well. Whether you’re dealing with SQL Server emergencies or looking for ongoing proactive care, Red9 is your long-term partner in driving better performance, enhanced security, and stability across your SQL Server environment.

Relevant resources

SQL Server Consulting Services

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SQL Server Managed Services

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All SQL Server Services

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Ready to Secure Your SQL Environment? Schedule a Free Consultation

Whether you’re facing an SQL Server emergency or need peace of mind with ongoing monitoring and support, Red9 has you covered. Get expert help, 24×7, from Senior DBAs who know SQL inside and out.