SQL Server Emergency? We Pick Up.
Day or Night.

Call us 24/7/365 at 1-877-891-1870. A senior DBA will be working on your problem within 15 minutes. No ticket queues, no dispatchers.

A senior DBA begins active diagnosis within 15 minutes of your call. We don't route you through account managers or dispatchers — the person who picks up is the person who fixes it.

No. Urgent SQL Server help is available to everyone, no contract or retainer required. Call 1-877-891-1870, approve the flat-rate Incident Response package, and a senior DBA starts on your issue within 15 minutes. Existing Managed Services clients already have business-hours emergency support included in their plan.

Incident Response is a one-time $2,500 flat fee covering up to 5 hours of emergency work — ideal if you need help right now. The Rapid Response Retainer ($249/month) gives you guaranteed priority response at $350/hr with no minimums — ideal if you want year-round access at a lower rate and only want to pay for the time actually used.

Immediate diagnosis, triage, and up to 5 hours of active remediation by a senior DBA with 15+ years of experience. After resolution, you receive a post-incident summary with root cause analysis and a free SQL Health Check to prevent future emergencies.

Your DBA keeps working. Overage is billed at $450/hr, pre-authorized when you engage us — so there's no pause for paperwork, no re-signing, and no interruption to the work. We communicate proactively as you approach the 5-hour mark.

Start-stop is built into the Incident Response fee. If your DBA pauses while a process runs and picks back up the next morning, that's still one incident, one fee. No double-billing, no new agreements.

Yes. Both packages have one rate, any time. No after-hours surcharges, no holiday premiums. You get the same price whether you call at 2pm on Tuesday or 2am on Christmas.

Server outages, severe performance degradation, data loss and corruption, ransomware attacks, backup and restore failures, security breaches, replication failures, and complex SQL troubleshooting. If it's SQL Server and it's broken, we fix it.

Don't reboot the server, don't detach a suspect database, and don't run repair scripts from a forum thread. Those moves can turn a recoverable database emergency into permanent data loss. Note the exact error message, pause any changes, and call us at 1-877-891-1870. A senior DBA will tell you within minutes what's safe to touch.

Never. Every DBA at Red9 has 15+ years of hands-on SQL Server experience. We don't hire juniors, and we don't use your environment as a training ground — especially not during an emergency. You get senior expertise whether you call at 2pm or 2am.

The retainer is an access fee that guarantees priority response and locks in the $350/hr rate with no minimums. You only pay for the hours you use. There's no "use it or lose it" — the monthly fee secures your priority access and rate.

Yes. Incident Response clients who enroll in a Red9 Managed Services plan within 7 days get 100% of the $2,500 incident fee credited toward their plan. Overage hours are not included in the credit. Retainer clients can have their retainer fees credited toward managed services upon upgrade.

We use encrypted connections, strict access controls, and NDAs are in place before work begins. All work is performed directly on your servers — we never copy or store data offsite.

Emergency support during business hours is included in our Managed Services plans. We offer special after-hours and holiday emergency response pricing to existing clients. Most managed clients rarely experience emergencies due to the proactive monitoring and maintenance Red9 provides.

You receive a post-incident summary with root cause analysis, plus a free SQL Health Check to identify and prevent future risks. Most emergency clients continue with Red9 on a Managed Services plan to ensure long-term stability. If you enroll within 7 days, your incident fee is credited toward your plan.

Yes. A database stuck in Recovery Pending, In Recovery, or Suspect is exactly the kind of emergency we handle. First, do not restart SQL Server and do not detach the database, that can make recovery harder. If you want to try it yourself, our guide walks through it step by step: how to fix the SQL Server recovery pending state. If it is production or time is tight, call us and a senior DBA is on it in 15 minutes.