If you are ever dissatisfied with any service, for ANY reason, call and let us know. We will work with you to correct or repeat the service at no additional charge, or arrange for another database consultant to repeat the service at no additional charge.
If this still does not resolve the issue to your complete satisfaction, we will refund 100% of the money you’ve paid us. If it’s a service call, we will refund 100% for that service call. If it's managed monthly service, we will refund 100% for that month. If it's project, we will refund 100% for all work in the past 5 business days.
You’ll notice we don’t hide behind small print, legal-eeze, or other weasel clauses in our guarantee. That’s because we are completely confident in our ability to fix whatever problems you have, and make you thrilled that you called us.
On an urgent SQL issue, Mark did a great job. Our customer moved their SQL environment from a rack solution with Fiber SAN to the Azure cloud. Doing this exposed all of the wasteful IO practices they had in their SQL environment. With little notice, Mark was able to find and fix a number of different SQL misconfigurations and wasteful practices. After a weekend of work, the customer realized a 60% decrease in CPU utilization as a direct result of Mark's work.